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Clean Credit Frequently Asked Questions

If you have any questions about credit repair or Clean Credit, our frequently asked questions section may be able to help.

How long is information recorded on my credit file?

Court Writs & Summons – 4 Years
Payment Defaults, Court Judgments, Credit Enquiries – 5 Years
Bankruptcy, Part 9 Debt Agreements & Clearouts – 7 Years
External Administration & Previous Directorships – 10 years

How long does it take to have a credit item removed from my credit file?

This is a difficult question to give an absolute answer to. There are a number of variables that can affect the time frame such as the number and nature of the listings, along with the attitude of the associated parties. However, the majority of our client’s matters are finalised within four to six weeks of commencement.

How much does it cost to have a credit item removed from my credit file?

The cost to have a contestable credit item removed from a credit file does depend on the number of listings and their nature. Clean Credit’s fee structure consists of an initial administration and investigation fee and a fee to arrange the actual removal of the negative credit listing. The majority of our fee is only payable upon the removal of the credit item, so your success is our success.

What is a credit report?

A credit report is a document that contains information about you including your personal details along with a history of your financial behavior.  This financial history is what credit providers use when determining your risk profile.

What sort of information is in a credit report?

A credit report consists of your name, address, date of birth, your employment and directorships, along with a list of most credit providers you have approached in the past to obtain credit. These can include (but are not limited to) phone carriers, gas and electricity providers, insurance companies and banks etc. Each time you apply for credit, the credit provider is able to view your credit history.

Do I have a credit report?

Chances are you do. There are over 14 million credit reports held in Australia. If you have ever applied for any sort of credit in the past it is most likely you have a credit report.

How did I get a credit report?

Each time you apply for credit you almost always give the credit provider the right to review your credit file, either in writing or verbally. Each time this happens a record of the enquiry is recorded on your credit file. In the industry this is referred to as “leaving a footprint” on a credit report.

Who keeps this information?

This information is kept by credit reporting companies such as Veda Advantage and Dun & Bradstreet. This information is then made available at a cost to credit providers and associated parties.

Is it legal to keep my personal information?

There is nothing illegal about the services provided by credit reporting agencies, however there are many laws and protections that must be upheld by these agencies when storing and recording information.

How does my credit rating affect me?

Each time you apply for credit or are late paying a bill it is recorded on your credit file. This information is then reviewed by potential credit providers who will give you a risk rating based on this information. If you have a large number of recent enquiries or any negative listings on your credit report it may be difficult for you to secure credit in the future.

How can I find out my credit rating?

Everybody is entitled to a copy of their credit report.  Consumers can contact the credit reporting agencies directly and obtain a copy. A fee generally applies to this service. For a small fee Clean Credit is also able to provide you with a copy of your credit report upon request.

How can I get a bad credit rating?

Unfortunately getting a poor credit rating is a very easy thing to do. Something as small as missing a payment to your phone carrier or moving address and not informing all your creditors can result in a negative listing being entered on your credit file. Unless addressed, a negative credit listing will stay on your credit file for years and can affect your ability to secure credit.

What about my privacy?

There is no direct breach of your privacy rights by the recording and selling of your personal information. The government believes that your information can be made available to a third party. However, there are laws and regulations that govern how your information should be gathered and published.

How much bad credit does it take to be denied finance?

Even one small late payment can have long lasting negative effects on your ability to secure finance. This is because most credit providers use automated systems when assessing risk and these systems are triggered to react to any negative listing, small or large, paid or unpaid. The outcome of negative listings is often the same, being a decline.

Does paying my debt back fix my credit rating?

You would think so, however in many cases the answer is no. Once a listing is made it will be recorded on your credit file for years. Even if you pay the debt, the listing will remain for the world to see. Of course it is very important to pay money you rightfully owe and not doing so can make matters much worse. However, from a credit rating perspective the issue is not resolved after the debt is paid.

How can I repair my credit rating?

Anyone can attempt to repair their credit file should there be a faulty or contestable listing made.  However doing so requires an in-depth knowledge of the associated laws and the credit reporting process. It can be very difficult to have a credit provider admit they have made an error. Even if they do, having the credit reporting agency remove the listing can also be highly problematic. In many situations engaging the services of a reputable company such as Clean Credit is your best option.

What happens if my rating is based on incorrect information?

Each year there are many negative listings entered on credit reports. A large number of these are based on incorrect information and are therefore legally contestable. Unfortunately it is not the credit reporting agencies’ job to work out which listings are correct and which listing are not, so the onus is very much on the consumer to correct an inappropriate credit listing.

Is credit repair legal?

This is a common question and completely understandable given the lack of information on this subject available to the general public. There is absolutely nothing illegal about protecting your rights and repairing your credit rating. In fact, the relevant laws make provision for disputing credit listings.

How does Clean Credit remove contestable credit listings?

The process of removing a contestable credit listing is achieved by applying relevant State and Federal legislation to the listing process. It is common for credit providers to not fully understand their obligations under this legislation and to enter a listing in an unlawful manner.

Can this system be trusted?

There has been significant negative press about credit restoration in recent years. This is due to dishonest companies that have taken people’s money without giving any results. This unfortunately has influenced the media’s opinion of the whole credit repair industry.

Clean Credit is one of the leading companies in credit repair in Australia. We are proud to hold an open policy about our process and happily answer our clients’ questions. With our passionate and experienced team, we can offer our clients a very high success rate, meaning you have the highest chance of repairing your credit rating. Even better, our removal fees are only charged if we are successful in removing or improving a negative listing on your credit file. With this No Win No Removal Fee policy, we hope to inspire confidence in our clients and to remove the negative stigma that may surround the credit repair industry.

Do you provide a guarantee?

If Clean Credit is not able to remove or improve a negative listing on your credit file, then our removal fee is forfeited. This No Win No Removal Fee policy is symbolic of our high success rate and our professional confidence.

Just as no lawyer can give you a guarantee you will win a court case, it is impossible for us to guarantee a positive outcome. Any company claiming to offer a guarantee of success is not being truthful. Clean Credit’s policy is to only accept matters that we genuinely feel we can assist with. We believe honesty is the best policy and are always completely clear with our clients about their chances of success.

The majority of our fee is based on successfully removing the credit listing, so we are motivated to perform; this is reflected in our high success rate.

What do I do next?

Call Clean Credit now for an obligation-free consultation. In this quick phone call, we will quickly assess your situation, explain your options and how we can help you.

Don’t let that credit issue stop you from getting ahead in life; now is the time to act. Take back control and call Clean Credit today.

If you still have any questions after reading our frequently asked questions section, please call one of our friendly experts on 1300 015 210 or fill out our quick enquiry form.

See Also…

About Clean Credit

Can Clean Credit Really Repair My Credit Rating?

Case Studies

What Our Clients Say

Customer Survey

Meet the Clean Credit Team

Is it Right to Help my Clients Repair their Credit?

Privacy Policy

Terms & Conditions